We guarantee your satisfaction. If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.
Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
UK returns need to be received back by us within 14 days of receiving your order.
Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you've received your refund or replacement. We will send you an email to let you know when your return has been received.
For orders shipped to addresses outside the UK we need to receive your return within 20 days.
10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. You'll need to pay return postage for all orders sent outside the UK. Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost. We will send you an email to let you know when your return has been received.
Your rights to return goods are protected under the EU Distance Selling Directive.
However, please note that we are unable to offer a refund or exchange on the following products:
Backless Adhesive Bra
Backless Secret Bra
Silicone Nipple Covers
Any goods returned should be in saleable condition to:-
Glamour Secrets Ltd
Suite 73, Bowers Mill
Please include your order number, full address and reason for return.
DO NOT USE adhesive/silicone products if you have sensitive skin, if you have ANY skin disorder, sun damage, sunburn, open cuts, if you have any sensitivity or allergy to adhesives/silicone or if your upper chest, chest or breasts have been exposed to the sun (you may have minor sun damage, burn or sensitivity without knowing it) because your skin could develop an irritation, blister or a rash.
You are responsible for the correct use of these products and you agree to use these products at your own risk.
Anyone at anytime can develop an irritation to adhesive/silicone even if you have used this type of product before without a reaction. Do not use if you have had vitiligo or a family history of it. Hyperpigmentation, depigmentation and vitiligo are conditions of the skin and not the product and we will not be liable for any incidental or consequential damages resulting from the use of this product.
Liability is limited to the replacement cost of the product, should you have any concerns please do not use and please return this item to Glamour Secrets Ltd with a valid receipt and we will refund you.
If you proceed to use any adhesive/silicone products please note that we do not recommend you wear them for more than 8 hours and you do so at your own risk.
It is important that you fully read and follow the instructions provided with any adhesive/silicone products.
We also recommend that you always take a sensitivity test before wearing and always remove the any adhesive/silicone product immediately should any irritation, burning or redness occur.
TAKE A SENSITIVITY TEST - even if you have used adhesive/silicone products before!
Always try the product at least 24 hours prior to use. Plan to test the product for up to four hours, if you experience any itching, irritation, burning or discomforting sensations of any kind during this test remove the product immediately - we do not recommend that you continue with the use of this product if you have experienced any irritation during this test.
It is important to note that our bodies change on a daily basis and a sensitivity test is no guarantee that your skin will not react when you come to wear the adhesive/silicone product again, body chemistry can change for all sorts of reasons - again, if any irritation, burning or redness etc occurs remove the adhesive/silicone product immediately.
If you have any queries or wish to speak to someone regarding any of our products please call Glamour Secrets Ltd on +44 (0) 1422 646 626